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Policies

RETURN POLICY:

We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement or refund within 30 days from the date of purchase. Please note that you will be responsible for the shipping cost to get the planner back to us. Just shoot us an email at sharon@mycanplan.com and we will try our best to resolve the issue. 


TERMS OF SERVICE:


Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of CanPlan LLC. The collective work includes works that are licensed to CanPlan LLC. Copyright 2015, CanPlan LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with CanPlan LLC or purchasing CanPlan LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order and purchase CanPlan LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by CanPlan LLC. You further agree not to change or delete any proprietary information from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of CanPlan LLC used in the site are trademarks or registered trademarks of CanPlan LLC.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, CanPlan LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CanPlan LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CanPlan LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
CanPlan LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CanPlan LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
We make every effort to present an error-free website, however in the event that an CanPlan LLC product is mistakenly listed at an incorrect price or with incorrect or incomplete information or description, CanPlan LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or based on the information error. This applies to on-line promotions also. You will be advised of our action and given the opportunity to resubmit an order based on correct information. If your credit card has already been charged for the purchase and your order is cancelled, CanPlan LLC shall issue the appropriate credit to your credit card account.

Payment Information

You agree to supply appropriate payment for the services received from CanPlan LLC, in advance of the time period during which such services are provided. You agree that until and unless you notify CanPlan LLC of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Cancellations must be done in writing via the cancellation process provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been canceled. As a client of CanPlan LLC, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. CanPlan LLC provides a thirty (30) day grace period from the time the invoice is generated and when it must be paid. CanPlan LLC reserves the right to change the monthly payment amount and any other charges at anytime.



Terms of Termination 
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be revised or terminated by CanPlan LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. 

Notice 
CanPlan LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to CanPlan LLC.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Hawaii, the United States of America, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of CanPlan LLC products) shall be in the state or federal courts located in Honolulu Hawaii. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of CanPlan LLC products) must be commenced within one (1) year after the claim or cause of action arises. CanPlan LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. CanPlan LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CanPlan LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
CanPlan LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CanPlan LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CanPlan LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to CanPlan LLC in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless CanPlan LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service CanPlan LLCs") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, CanPlan LLC may link to sites operated by third parties. However, even if the third party is affiliated with CanPlan LLC, CanPlan LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CanPlan LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, CanPlan LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

How to Contact Us
We welcome your questions, comments, and concerns about terms & services. Please send us any and all feedback pertaining to privacy, or any other issue. You can either call us at 408-337-6938 or send us an email at Sharon@mycanplan.com.

PRIVACY POLICY:

We sincerely appreciate your choosing CanPlan LLC for your mail order and gift purchases. We fully understand that you have put your trust in us when visiting our website and providing the information that is necessary to complete your order. 

On-line and Off-line Security 
It is the uncompromising policy of CanPlan LLC to maintain confidentiality on all personal information with regard to your purchase, as well as information about those who receive gifts you have ordered from us. We protect personal information both on-line and off-line through physical security measures and managerial controls. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

What information do we collect? 
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service CanPlan LLC transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service CanPlan LLC's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Foxfire, Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your visit to our site more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service (information below).

E-mail 
We may use e-mail to correspond with you regarding your on-line, telephone or mail orders and our web site promotions. Please do not use e-mail to communicate any critical financial information (such as your credit card number) since e-mail is not secure through encryption.

Do we disclose the information we collect to outside parties?
CanPlan LLC does not sell, trade, share or rent your personally identifiable information or e-mail addresses with any outside parties beyond what is required to efficiently complete your order or fulfill a promotion, except as described below. The term "outside parties" does not include CanPlan LLC, website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We may contract with third-party service CanPlan LLCs to assist CanPlan LLC with order processing or to help us better understand our site visitors. These service CanPlan LLCs are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 
Non-personally identifiable visitor information may be provided to other parties for website traffic analysis, marketing, or other statistical uses.

How to opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. 
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third Party Links 
In an attempt to provide you with increased value, we may include third party links on www.mycanplan.com. These linked sites have separate and independent privacy policies. While we make every effort to choose sites that have similar security policies to CanPlan LLC, we recommend you read the privacy statements of other web sites. We will have no responsibility or liability for the content and activities of these linked sites. We do seek to protect the integrity www.mycanplan.com and welcome any feedback about these linked sites (including if a specific link does not work).

Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can either call us at 408-337-6938 or send us an email at Sharon@mycanplan.com.